Refund & Returns and Exchange Policy
Return
We strive to provide quality products, but if you are not satisfied, you may return items within 3 to 5 working days.
To initiate a return, please contact our customer service team.
If you receive a damaged, defective or wrong product, please return it to Exotic Collections BD and we’ll arrange for a replacement. But some conditions apply. Those are:
*Please check the order in front of the delivery person.
*If any defect is found, inform the “Customer Service Department” as soon as possible along with a picture.
*The complaint will be valid for 5 days from the day the product has been received.
*The “Customer Service department” upon consultation with the management will change/replace the product or adjust/refund the payment within 10 working days.
*Used/ Swatched or liquid product will not be considered for exchange or refund.
*The Return Policy will not be valid after the seal is broken or if the product does not suit you.
*And in case of return for exceptional circumstances, customer must pay the transportation cost.
*Original Invoice must be returned along with the product.
How to send your product to Exotic Pathao BD? How much will it cost you?
Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge. If you live outside Dhaka, please send your product by Sundarban Courier Service. If your return claim is validated, we will reimburse your courier charge.
For further support: Phone: +880 1790603771
E-mail: [email protected]
Refunds:
Refunds will be processed once we receive and inspect the returned items.
Please allow 7 to 10 working days for the refund to be credited to your account.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately for assistance.
Exchanges:
We do not currently offer exchanges, but you can return the unwanted item and place a new order.
Address Narayanganj
Contact us
01790603771
All Right Reserved Exotic Collections BD@2025
